Privacy Policy

Effective date: October 14, 2026

Trill Matching Inc (“TRILL,” “we,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the TRILL mobile application (the “App”), available on the Apple App Store and Google Play Store.

By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

Full name
Email address
Phone number
Profile photos
Verification selfie (see Section 4)
Gender, age, and interests
Location (for location-based features)
Social media links (if you choose to add them)

Usage Information

Device information (model, OS version)
App usage data (features accessed, time spent in the App)
IP address
Crash logs and app errors

Location Data
If your device allows, the App may collect location data for location-based features, such as showing nearby members. You can turn off location access in your device settings at any time.

Communications
If you contact us through the App, email, or any other means, we may collect the content of your messages, the date and time, and your contact details.

2. How We Use Your Information

To provide and personalize the App
To verify that profile photos belong to the account owner (see Section 4)
To show relevant matches based on your preferences
To keep members safe, review reports, and enforce our Terms
To communicate with you about your account, updates, and support
To improve and analyze App performance
To comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We share it only in these cases:

With service providers: Trusted vendors who help us operate the App, including Amazon Web Services (hosting and photo verification through Amazon Rekognition), analytics providers, and customer support tools. They may use your information only to provide services to us.
For legal compliance: When required by law or legal process, such as subpoenas or court orders.
With your consent: Where you give explicit consent. Face data is never shared under this option (see Section 4).

4. Photo Verification and Face Data

Photo verification is required for all TRILL members. It helps confirm that profile photos belong to the account owner and protects members from fake profiles.

What we collect: During verification, the App asks you to take a selfie. The selfie is compared with the profile photos you uploaded. Facial features in these images are analyzed only to produce a similarity score. We do not create or keep facial geometry, face templates, or other biometric identifiers.

How we use it: Face data is used only to confirm that your profile photos are of you. It is not used for advertising, marketing, analytics, tracking, identifying other people, or training AI models, and we do not sell it.

Disclosure and sharing: The comparison is performed by Amazon Rekognition, a service of Amazon Web Services, Inc. (AWS), which processes the images on our behalf only to perform the comparison. Images are sent over an encrypted (HTTPS) connection. We have opted out of AWS using this content to improve its services. AWS is contractually required to protect this data with the same or equal level of protection as described in this Privacy Policy. We do not share face data with any other third party, except where disclosure is required by law.

Retention: We do not store your verification selfie or any face data on our servers. The selfie is used only while the verification request is processed and is then discarded. We keep only the result (verified or not verified) and the date, for as long as your account exists.

Consent: Before the selfie is taken, the App asks for your consent to this processing. Because verification is required to use TRILL, you can choose not to give consent, but you will not be able to complete registration.

Revoking consent and deleting your data: You can revoke consent at any time by deleting your account in the App (Profile Settings > Delete Account) or by following the steps at https://www.trillmatching.com/delete-account. Because we do not keep your selfie or face data, no face data remains after verification; your verification status is deleted together with your account. You can contact us at support@trillmatching.com with any questions about your face data.

5. Data Retention

We keep your personal information for as long as your account is active. When you delete your account, we delete your profile, photos, matches, messages, and verification status. Limited information may be kept for a short period where required by law or for safety, such as billing records, records of reported abuse, or data needed to prevent banned users from rejoining.

6. Data Security

We use reasonable security measures, including encryption in transit, to protect your information from unauthorized access, change, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Access and update: You can update your profile and preferences in the App.
Delete your account: In the App under Profile Settings > Delete Account, or by emailing support@trillmatching.com (processed within 24–48 hours). See https://www.trillmatching.com/delete-account.
Location: You can turn off location access in your device settings.
Push notifications: You can turn off notifications in the App or in your device settings.

8. Children’s Privacy

The App is not intended for anyone under 18. We do not knowingly collect personal information from children. If we learn that we have collected data from someone under 18, we will delete it.

9. Third-Party Links and Services

The App may link to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated effective date, and we will notify you in the App of important changes.

11. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:

Email: support@trillmatching.com